ABSOLUTELY PATHETIC SERVICE FROM MOMENTUM!!!!!!!!!!

My claim was sent in on the 4TH OF FEBRUARY 2025. It was acknowledged and received by momentum. I called in 2 or 3 days afterwards to confirm my claim is being processed and I was advised by a very rude consultant that there is a turnaround time and was given no information.

Three weeks after my claim was sent i called back again only to be advised that my claim had not even started being processed ,thereafter the consultant advised he would escalate my claim to mananagement level but was escalated to Gerald Rajah who is an administrator.

Ever since then I've called in 5 to 6 times in a week and have been placed on hold for over 30 to 45 minutes, only to be advised that the senior administrators are not available to take my call. I also left numerous messages for my calls to be returned but no one seems to care to get back to me. ( The consultants I have spoken to each time I called are : Thamari, Sifiso, Violet, Tashiq, Tsepho) Absolutely pathetic service from the above mentioned consultants.

Nobody was able to assist each time I called. My frustration grew due to the unsatisfactory service I had been receiving. Thereafter I requested to speak to a manager and was denied that opportunity many times .

After many weeks of requesting to speak to a manager i was put through to Gerald Rajah and Ayesha Willaims. Gerald Rajah then advised me that my claim was "Stuck in the system due to a technical IT related issue" and that is why it had not been attended to for the initial 3 weeks.

Speaking to them has been of no joy either, understanding a clients frustration and assisting a client are two different ball games. TODAY MARKS 34 BUSINESS DAYS THAT MY CLAIM IS SITTING WITH MOMENTUM!!! IF WE ARE TO GET TECHNICAL HERE, CORRESPONDENCE SENT INITIALLY DOES STATE 26 DAYS!!!

Gerald Rajah then advised that Malinee Alli who is the claims manager would be copied in on an email advising the status of the claim and bringing to her attention the situation at hand for escalation. Malinee Alli has been of no help as I have not received any response, call or feedback in respect of my claim.

To date, it is now 34 business days, my claim is still not processed and Gerald Rajah continues advising me during every call or correspondence received that additional time is required for the claim to be processed.

I regret ever having to deal with the staff at momentum and the company itself and I will advise all family and friends to never invest with momentum due to the service I have received.

Claims manager : Malinee Alli Senior administrator : Gerald Rajah Administrator : Ayesha Willaims

THE LEVEL OF SERVICE THAT I HAVE RECEIVED FROM THE ABOVE MENTIONED HAS BEEN ABSOLUTELY PATHETIC!!!!

An apology does nothing to rectify the problem. If people did their jobs in the first place and handled situations in a professional manner, I as a client would not have to bear the brunt of irresponsible employees.