Absolutely dreadful communication

Momentum and Multiply don't seem to understand that communication is key. They continuously drop the ball by failing to reply to e-mails, having a WhatsApp line that doesn't work, being unable to think outside the box, the list goes on.

If you want to be treated as a number and be attended to by robots when something's wrong, Momentum is great.

If, on the other hand, you are a human being who wants to be treated as such by other human beings that are actually competent and trained for their jobs, look elsewhere. I've last track of the number of times Momentum have Multiply have disappointed me and let me down. I guess the only saving grace is that most other insurance companies don't do much better. But that's a low bar.