Absolutely Disgraceful Payout Process

Momentum’s service has been nothing short of appalling. I was told that my payout had been "initiated" last week Tuesday and that it would reflect in my account within 3 business days. It is now Tuesday (1 week later), and still no payment has landed. When I called yesterday, I was told it’s still in the verification phase , a detail that was never communicated upfront.

Today, I tried to follow up again and was met with a message that all agents are in training - how convenient when people are waiting for large sums of money they are rightfully owed. The lack of transparency, the constant runaround, and the failure to stick to your own timelines is completely unacceptable.

If the roles were reversed and a payment was owed to Momentum, I guarantee the debit order would’ve cleared instantly. But when it’s time to pay out, suddenly everything slows down, and the excuses start piling up.

This is not just frustrating - it's disrespectful. I’ve been more than patient, but now I’m seriously questioning whether this company values its clients at all. Fix your systems. Communicate honestly. And most importantly: pay what you owe