BC
Biker Chick444

1 reviews | Active since Jul 2016

28 Nov 2017, 08:57

Absolute total waste of money and time

Momentum DOES NOT payout Life Insurance at all !!! I have been a customer of Momentum since 2009. Last year (2016), i had a motorbike accident, that left me with Severe Brain Damage. Momentum is supposed to pay me out (immediately a huge amount), because i am not allowed to work anymore and cannot pay for everything that needs to be paid in my life anymore. I have never ever missed a monthly payment to Momentum since 2009. I have put in a claim a couple of months ago (claims are supposed to be finalized within 10 days) and Momentum keeps asking me for more and more evidence, to prove that i indeed have Brain Damage. I have given them ALL the information they requested (each time), but they keep on asking for more and more ridiculous things, in order to delay the payout process. Momentum owes me thousands of Rands and is supposed to pay me out an amount each month, till the year 2036, which it clearly states in my policy. But again, they keep on delaying the payout confirmation or process, due to them not wanting to abide by the rules of the policy done with them. So, dont waste your money and time with Momentum, because they will rob you blind and leave you hanging when the time comes, for them to actually cover your life as you have appointed them to do. The agents working for Momentum, assigned to you, also never follow up with your claim, nor do they get back to you with any feedback. My agent is called Mr Evan Fennell and he is pathetic, to say the least. Now i need to spend MORE money on taking Momentum to court, to get what is due to me, from them. Which i will be doing, but i know i will WIN, because i have ALL proof of everything, paid to them and what my Policy clearly states with them. Policy no: ********** 85 - Client: M GAO

0
Replies (8)
Momentum (SA)
Momentum (SA)'s reply28 Nov 2017, 10:20
Official

Thank you for bringing your concerns to our attention.

A representative will be in contact with you shortly to address these concerns.

Kind regards

Qhakazile

Momentum (SA)
Momentum (SA)'s reply28 Nov 2017, 12:19
Official

I received confirmation that Ms Kritzinger from the claims department had made contact with you to resolve the matter.

As soon as the requirements are received they will attend to the matter urgently.

Kind regards

Michele Coetsee

BC
Biker Chick444's update24 Jan 2018, 21:39
Reviewer Update
Until today (24th January 2018), i still have not received one cent from Momentum and they just keep on delaying and delaying, in order not to pay me out at all! I want EVERYONE to know that Momentum just takes your money each month, with a smile and then give you the middle finger when you cannot work anymore one day, due to an injury. No worries, i have reported Momentum and the staff that i dealt with, to the appropriate organizations and have obtained an Attorney (which Momentum will pay for, once i will my case)...
BC
Biker Chick444's update24 Feb 2018, 19:17
Reviewer Update
Today is the 24th February 2018 and i STILL have NOT received any money from Momentum. Momentum keeps on delaying my payout. Not only do they have to pay me a huge lump sum that covers me since my accident in Feb 2016, till now, they also have to pay me a substantial monthly salary from now, till i turn 60 (in 41 currently). This is a friendly warning to any South Aficans, looking for Life Insurance. DO NOT chose Momentum to look after you!!! Momentum in general and their staff, are useless, to say the least. I have lost so much money, that ive invested into Momentum, to protect my life, since 2009. To have my family look after me financially for years, just because it was never explained to me, by Momentum staff when i took out the policy, what we can or cant claim for and ontop of that, to have Momentum keeping on delaying the payout date and not keeping you in the loop of the process of your claim...really has horrified me and i feel ashamed that i have to depend on my family, when infact, ive been paying Momentum for years and years...to do that. Well now, seeing as i own businesses...and im directly connected to ITC obviously...what i must do...is to Blacklist all the Directors and shareholders of Momentum...for the amount that they owe me, till im 60. Which basically comes to a lump sum of R8,162 000.00 (EVERYTHING incl in this calculation). Just know this...Momentum DOES NOT keep to any of the Rules and Regulations, stated in your Policy with them!!! WASTE OF TIME AND MONEY!!! Go to an Insurance company, that value their customers and their customers lives...NOT with Momentum!!!
Momentum (SA)
Momentum (SA)'s reply26 Feb 2018, 08:04
Official

Dear Ms Gao

This case has been reverted to the Ombudsman and is presently being investigated.

Feedback will therefore be provided to you via the Ombudsman office.

Regards

EdB

BC
Biker Chick444's update09 May 2018, 09:43
Reviewer Update
Today is the 9th May 2018. In the last couple of months, i have been through HELL once again! Momentum said that the doctor that they had me go see (14th Feb 2018 - exactly 2 years after my accident), said that i am not capable of looking after my own financial matters (meaning the money that Momentum needs to pay me out) and that an Executor or an Administrator needs to be appointed, by the Master of the High Court, before they will pay me any money. This took well over a month to do and ofcourse extra costs to me any my family (seeing as im no longer allowed to work, i dont have any money), having to obtain the services of Attorneys, pay the Master of the High Court and petrol money. It took so much time for my family to do this, seeing as im not allowed to drive and they all have jobs to do each day. Yesterday, my sister (my appointed Administrator now), obtained the appointment letter from the Master of the High Court and sent it to Momentum to process, so that they can now pay me all my money. She sent the email to numerous people (Anne Kritzinger, Cheryl Cook, Eldette de Bruyn, Floraine van Buuren - which are all involved in this claim of mine) at Momentum and tried phoning them aswell yesterday and today. All seem to not answer her calls, yesterday and today. Strange that! What clearly is happening here (and according to our Attorneys), is that Momentum wants to keep the HUGE amount of money that they are suppose to pay me out longer, so that they can still gain interest on the amount. Whoop-di-doo! Now we all know why Momentum has been delaying my HUGE payout, for almost a year now (claim submitted June 2017). And i have also been told, that the amounts that i estimated, were incorrect. They are in fact way more than what i expected!!! Lets now see, how long it will take Momentum NOW, seeing as there is no longer ANYTHING else that they can ask me for...its DONE...they need to pay me NOW!!!
Momentum (SA)
Momentum (SA)'s reply09 May 2018, 10:12
Official

The matter is with the Ombudsman for long-term insurance and are being attended to.

They will be in contact with you regarding your concerns.

Kind regards

Michele Coetsee

BC
Biker Chick444's update03 Feb 2020, 09:28
Reviewer Update
MOMENTUM,

TODAY IS THE 3RD (THIRD) DAY OF FEBRUARY 2020 AND YOU HAVE YET AGAIN FAILED TO PAY ME ON THE 1ST (FIRST) FEBRUARY 2020 !!!

DO YOU NOT REALIZE IN YOUR PUNY LITTLE DISTORTED MINDS, THAT ALL DEBIT ORDERS GO OFF ONES ACCOUNT ON THE 1ST (FIRST) OF EVERY ****** MONTH ???!!!

WAKE UP FOR ONCE !!!

I HAVE THOUSANDS OF RANDS NOW IN OVERDRAFT ON MY ACCOUNT (DUE TO YOUR STUPIDITY) AND HUNDREDS OF RANDS IN OVERDRAFT FEES (AND STILL ACCUMULATING EACH DAY) BECAUSE OF YOUR INCOMPETENCE AND/OR NOT CARING BECAUSE YOU DO GET YOUR SALARY EACH MONTH AND YOUR JOB DUTIES CAN GO SUCK ITSELF !!!

RIGHT ??? PATHETIC, TO SAY THE LEAST !!!

YOU WILL NOT ONLY HAVE TO PAY ME THE CORRECT AMOUNT YOU NEED TO PAY ME EACH MONTH, YOU WILL NOW PAY A LATE FEE ASWELL AND ONTOP OF THAT AN EXTRA R1,000 FOR THE OVERDRAFT FEES IM PAYING MY BANK, FOR YOU SITTING ON YOUR FAT BEHINDS, SIPPING COFFEE...NOT HAVING A CARE IN THE WORLD OF WHO GETS *****ED IN WHATEVER WAY, BECAUSE YOUR BOSSES ARE OUT SPENDING MY MONEY !!! OR MAYBE YOURE KEEPING THE MONEY (PAST THE 1ST EACH MONTH), TO COLLECT MORE INTEREST ON MY MONEY, TO PUT INTO YOUR OWN POCKETS ?!?!?!

AS YOU CAN CLEARLY SEE (I DO REALLY HOPE YOU CAN READ), I HAVE CC'D ALL THE PEOPLE THAT WILL PUT YOU IN YOUR PLACE, INCLUDING MY TRUSTED ATTORNEYS AT NORTON LAMBRIANOS.

OH AND LET ME JUST MENTION ONCE AGAIN...KARMA WILL TAKE CARE OF YOU ON MY BEHALF, EACH MONTH, WHEN YOU FAIL TO PAY ME THE FULL AMOUNT, ON TIME.

TRUST ME !!!

YOU WILL PAY ALL ABOVE SAID MONEY TO ME, NO LATER THAN CLOSE OF BUSINESS TODAY (3RD FEBRUARY 2020).