1 reviews | Active since Jul 2016
Absolute total waste of money and time
Momentum DOES NOT payout Life Insurance at all !!! I have been a customer of Momentum since 2009. Last year (2016), i had a motorbike accident, that left me with Severe Brain Damage. Momentum is supposed to pay me out (immediately a huge amount), because i am not allowed to work anymore and cannot pay for everything that needs to be paid in my life anymore. I have never ever missed a monthly payment to Momentum since 2009. I have put in a claim a couple of months ago (claims are supposed to be finalized within 10 days) and Momentum keeps asking me for more and more evidence, to prove that i indeed have Brain Damage. I have given them ALL the information they requested (each time), but they keep on asking for more and more ridiculous things, in order to delay the payout process. Momentum owes me thousands of Rands and is supposed to pay me out an amount each month, till the year 2036, which it clearly states in my policy. But again, they keep on delaying the payout confirmation or process, due to them not wanting to abide by the rules of the policy done with them. So, dont waste your money and time with Momentum, because they will rob you blind and leave you hanging when the time comes, for them to actually cover your life as you have appointed them to do. The agents working for Momentum, assigned to you, also never follow up with your claim, nor do they get back to you with any feedback. My agent is called Mr Evan Fennell and he is pathetic, to say the least. Now i need to spend MORE money on taking Momentum to court, to get what is due to me, from them. Which i will be doing, but i know i will WIN, because i have ALL proof of everything, paid to them and what my Policy clearly states with them. Policy no: ********** 85 - Client: M GAO
Thank you for bringing your concerns to our attention.
A representative will be in contact with you shortly to address these concerns.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention.
A representative will be in contact with you shortly to address these concerns.
Kind regards
Qhakazile
I received confirmation that Ms Kritzinger from the claims department had made contact with you to resolve the matter.
As soon as the requirements are received they will attend to the matter urgently.
Kind regards
Michele Coetsee
I received confirmation that Ms Kritzinger from the claims department had made contact with you to resolve the matter.
As soon as the requirements are received they will attend to the matter urgently.
Kind regards
Michele Coetsee
Dear Ms Gao
This case has been reverted to the Ombudsman and is presently being investigated.
Feedback will therefore be provided to you via the Ombudsman office.
Regards
EdB
Dear Ms Gao
This case has been reverted to the Ombudsman and is presently being investigated.
Feedback will therefore be provided to you via the Ombudsman office.
Regards
EdB
The matter is with the Ombudsman for long-term insurance and are being attended to.
They will be in contact with you regarding your concerns.
Kind regards
Michele Coetsee
The matter is with the Ombudsman for long-term insurance and are being attended to.
They will be in contact with you regarding your concerns.
Kind regards
Michele Coetsee
