CS
Cecil S
1 reviews | Active since Oct 2012
07 Aug 2019, 13:06
Absolute LOUSY Servive from Momemtum
I have a Contract Policy with Momentum, but have lost my investment contract detail. I contacted Momentum on 02 August 2019 requesting them to supply me with a Momentum Office Address in or near the Vaal Triangle. I received an answer on 02 August 2019 as follows, "Hi team please assist with this query " . As of date and time I have had no further response from Momentum at all
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
07 Aug 2019, 13:13Dear Mr Stephens,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
Unfortunately Momentum Sales branches across the country do not have service capabilities within these branches. We only have two branches that have a service capability in South Africa, namely, 14 Mispel Road, Bellville in Cape Town and at the Momentum Metropolitan building in Cornubia, Durban.
Based on the reference you provided, this appears to be a query for our Collective Investment department. I have asked a manager in that department to contact you urgently and assist with your query.
Kind regards,
N D'Arch.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
Unfortunately Momentum Sales branches across the country do not have service capabilities within these branches. We only have two branches that have a service capability in South Africa, namely, 14 Mispel Road, Bellville in Cape Town and at the Momentum Metropolitan building in Cornubia, Durban.
Based on the reference you provided, this appears to be a query for our Collective Investment department. I have asked a manager in that department to contact you urgently and assist with your query.
Kind regards,
N D'Arch.
Momentum (SA)'s reply07 Aug 2019, 13:13
Official
Dear Mr Stephens,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
Unfortunately Momentum Sales branches across the country do not have service capabilities within these branches. We only have two branches that have a service capability in South Africa, namely, 14 Mispel Road, Bellville in Cape Town and at the Momentum Metropolitan building in Cornubia, Durban.
Based on the reference you provided, this appears to be a query for our Collective Investment department. I have asked a manager in that department to contact you urgently and assist with your query.
Kind regards,
N D'Arch.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
Unfortunately Momentum Sales branches across the country do not have service capabilities within these branches. We only have two branches that have a service capability in South Africa, namely, 14 Mispel Road, Bellville in Cape Town and at the Momentum Metropolitan building in Cornubia, Durban.
Based on the reference you provided, this appears to be a query for our Collective Investment department. I have asked a manager in that department to contact you urgently and assist with your query.
Kind regards,
N D'Arch.
Momentum (SA)'s replyOfficial
08 Aug 2019, 09:49Dear Mr Stephens,
Veronica Etsebeth from our Collective Investment department confirmed that she has contacted you and will assist you further with a policy statement and contact details for the relevant call center.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch.
Veronica Etsebeth from our Collective Investment department confirmed that she has contacted you and will assist you further with a policy statement and contact details for the relevant call center.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch.
Momentum (SA)'s reply08 Aug 2019, 09:49
Official
Dear Mr Stephens,
Veronica Etsebeth from our Collective Investment department confirmed that she has contacted you and will assist you further with a policy statement and contact details for the relevant call center.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch.
Veronica Etsebeth from our Collective Investment department confirmed that she has contacted you and will assist you further with a policy statement and contact details for the relevant call center.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch.