A whole year of nothing from Momentum.

Momentum has been dragging a claim for more than a year now.

In Nov '22 we submitted documents to their tracing department after weeks of going back and forth.

It was acknowledged by Momentum that they received the documents from their tracers and are busy with the claim.

Everytime we followed up, they told me it takes a YEAR for these claims to be finalized and we should follow up after 12 months. None the less, we kept following up in the 12 months.

Fine, fast forward to Nov '23 and when we followed up about the claim, as it should be resloved now, they all of a sudden tell us, now the need a tax number. One that we cannot possibly obtain. Why was this not requested or mentioned in THE WHOLE YEAR WE HAVE WAITED???

I used to recommend friends and family to Momentum, but never again. My next step is the Ombudsman.