A COMPANY WHO IGNORES THEIR CUSTOMERS

I fail to understand how you can still operate as a company. Your consultants have a habit of ignoring queries. Or maybe it is part of the onboarding training. Just ignore the customers until they go away. My withdrawal claim was submitted at the end of July. Yet my funds have not even been disinvested. I requested feedback last week and received a reply Friday evening telling me that my claim is still in progress with the admin team as the July contribution is not allocated. My problem with this is firstly, the company I worked for moved the Pension/Provident fund to Sanlam in March so there would not be a contribution for July. Secondly, how does it take you finance team almost a month to allocate monthly contributions? And why does the admin team not follow up about why a contribution is not allocated. My Sanlam claim was submitted on Monday 25 August 2025 and yesterday 27 August 2025 the funds showed in my bank account. 2 days.

I worked with the Pension and Provident funds during my employment and this is nothing new. One of the reasons they moved the fund is because of poor service. Finalise my claim immediately please.