A bureaucratic Nightmare

I have been trying to cash in an old policy for the past two months. I have got nothing less than a run around from the company. Its crazy. I had to fill in a form about me. Then my signature was not accepted. Had to get a signed copy of ID with 3 signatures. That was not accepted. Had to do that again. Eventually accepted. (Every time you update there is a 3 day waiting time) That was finally accepted. Then another long difficult form with bank details etc. They have conformed that they have recieved it..... but no action. Then I get a letter saying I can make a two pot with drawal (i dont want a two pot I want one pot) BUT Lo and behold, the web site is changed and you cant access the two pot withdrawal. I am at my wits end. Cmon..... this is totally ridiculous