LM
Lihle M

1 reviews | Active since Jun 2025

24 Jun 2025, 14:45

A brick wall

You send emails they never reply, no update even when you call their consultants are clueless. Transnet has deposited the funds to you people, where is my money??? Your retirement administration's are forever on leave. Get Hlengiwe Motlhabi from Sandton office to reply to my emails.

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply24 Jun 2025, 15:27
Official
Dear Ms. Mthombeni,

Thank you for your post. We have referred the post to our Employee Benefits department for further assistance. A manager from the department will contact you directly with feedback.

Regards,

ND
LM
Lihle M's update24 Jun 2025, 15:30
Reviewer Update
Please refer me the retirement benefit department as this case is a death claim case
Momentum (SA)
Momentum (SA)'s reply24 Jun 2025, 15:42
Official
Dear Ms. Mthombeni,

Please can I ask that you respond via the "private reply" function and provide the names and surname of the member and their identity number. I am assuming that you provided your I.D number in our call, which will not assist to trace the deceased's profile.

Without this information, we are unable to escalate your query.

Regards.

ND

Momentum (SA)
Momentum (SA)'s reply24 Jun 2025, 16:14
Official
Dear Ms. Mthombeni,

Thank you for the feedback. We have escalated the matter to the relevant department.

regards,

ND