5-Year Investment, No payout

Item: Momentum (SA)
Rating: 1
Author: Lianre Z

My mother-in-law has been struggling with Momentum. Awaiting the payout on her investment. It was a 5-year investment, expired on the 1st of February 2021. After numerous document submissions, she is still waiting on the payout. We don't know where to turn to anymore! Rightly it is her money, why the wait?

Helpful (0)

Replies (6)

Momentum (SA)'s replyOfficial

25 Mar 2021, 10:38

Your posting has been noted. I can assure you that the matter is receiving urgent attention and feedback will be provided soon to the individual whom submitted the request.

Kind Regards
CK

Momentum (SA)'s reply25 Mar 2021, 10:38

Official

Your posting has been noted. I can assure you that the matter is receiving urgent attention and feedback will be provided soon to the individual whom submitted the request.

Kind Regards
CK

Lianre Z's updateReviewer Update

25 Mar 2021, 10:51

Thank you CK, much appreciated. This is a big unnecessary stress for my 69-year-old mother-in-law.

Lianre Z's update25 Mar 2021, 10:51

Reviewer Update

Thank you CK, much appreciated. This is a big unnecessary stress for my 69-year-old mother-in-law.

Lianre Z's updateReviewer Update

25 Mar 2021, 14:36

She has, according to them they have submitted everything. Please email it to us so we can do it. ***

Lianre Z's update25 Mar 2021, 14:36

Reviewer Update

She has, according to them they have submitted everything. Please email it to us so we can do it. ***

Lianre Z's updateReviewer Update

25 Mar 2021, 16:03

Hi CK, Retha has mailed the document just now. My mother-in-law will complete and we'll submit it tomorrow first thing. Please can this have priority as every time there is some document outstanding and we have to wait 10 business days just to hear there is another document? Please, your support will be greatly appreciated.

Lianre Z's update25 Mar 2021, 16:03

Reviewer Update

Momentum (SA)'s replyOfficial

26 Mar 2021, 15:40

Kindly note that we have not yet received the completed maturity form. Please respond to my e-mail and provide me with a copy so that I may submit it to our contact center for urgent processing.

Kind regards
CK

Momentum (SA)'s reply26 Mar 2021, 15:40

Official

Momentum (SA)'s replyOfficial

31 Mar 2021, 17:34

I am pleased to confirm that we received the completed maturity form on 29 March 2021 and that the maturity payment was made today.

Kind regards
CK

Momentum (SA)'s reply31 Mar 2021, 17:34

Official

I am pleased to confirm that we received the completed maturity form on 29 March 2021 and that the maturity payment was made today.

Kind regards
CK