5 days without an answer to my email

Dear Momentum Health/Multiply<br> <br> Please refer to my emails sent on 29.01.2016, 01.02.2016 and 02.02.2016 to your consultant, Luyanda.<br> <br> I have not had any form of reply and find this shocking to say the least. <br> <br> Please answer my email. <br> <br> For ease of reference I have copied my email below:<br> <br> My husband, Adriaan, have already completed the health assessment and also already qualify for active dayz - we belong to a CrossFit gym so will make use of mapmyfitness to log our active dayz.<br> <br> I have sucessfully linked my profile to momentum but I can find no option in my online portal to add him. Please give me the steps (or even screenshots if you have to) to show me how to add him. Your online portal is not very user friendly. <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>