43-Day Delay of R1.838M Payout - Maladministration & Holding Cash

I am a member of the Momentum FundsAtWork Umbrella Fund and I am being subjected to gross maladministration regarding my R1,838,929.79 benefit. Despite submitting a clear 100% cash withdrawal (FAW039) instruction on 3 February 2026, Momentum have failed to pay me. The Delay: My account was disinvested to a Zero Balance on 7 March 2026. Momentum has now held my liquid cash for 12 days without applying for a SARS Tax Directive. Unauthorized Action: Without my consent, my funds were moved to an internal preservation fund. I am now being told I must wait another week for 'allocation' while my money sits in a Momentum account earning me zero interest. Lack of Communication: Momentum’s call centre repeatedly cuts my calls when I ask for a SARS Case Number. I have an open Pension Funds Adjudicator (PFA) case: MP\***8\2026. I am also claiming interest at the prescribed rate of 10.25% p.a. (R516.41 per day) from the date of disinvestment. I demand a call from a Senior Manager in the Paid-up Withdrawals Department with a confirmed SARS Case Number. Do not send a generic 'we have escalated' reply.