4 Emails and no progress

<p>My wife recently redid her questionnaires for the second time this year because the points weren’t reflecting. She did this on my profile, but on her name, but still no points. So I contacted multiply and after a few emails they said she must register her own profile and redo the questionnaires. This is after I sent them screenshots of the questionnaires that was completed (AS REQUESTED). If the only way of doing it is by completing them on her own profile then why is she able to do so on mine, and why ask for screenshots if you can’t use them?</p>