KL
Ken L

1 reviews | Active since Jan 2014

16 Feb 2015, 16:46

3rd complaint this month!

I had almost R2.4m in a unit trust which I wanted to withdraw. After a lot of problems I was eventually paid R2.33M.On querying why I had not been paid the full amount I was told that these funds relate to the ABIL funds and that management are still in discussion on how to deal with this. On Friday I requested the communication that I was told had been sent to me regarding this as well as the legal authority allowing Momentum to withhold these funds. <br> As usual no reply

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply16 Feb 2015, 16:52
Official
Hello Division2#,

Please accept my apology for the frustration that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients.

I can assure you that a manager will contact you shortly.

Regards,

Nicolette.