KM
Karen M
1 reviews | Active since Jun 2025
18 Jun 2025, 15:49
3 Years and No Claim payout- In May 2022 I was advised by Momentum that I would be paid my claim, except for one document an AIT from SARS
3 Years and No Claim payout- In May 2022 I was advised by Momentum that I would be paid my claim, except for one document an AIT from SARS. Momentum took 8 months to give me 2 documents needed to get the AIT from SARS. Momentum has had all the updated documents for several months and no payment has been made. Every enquiry I make they request I resubmit the same documents or that they can’t access the documents or that the claim is being sent for processing (alternating between all these excuses continuously) ??? There’s no valid explanation for the delay to pay the claim. Deliberate delay tactics to get as much interest as they can for as long as they can. The one star is for playing ping pong
Helpful (0)
Replies (10)0
Replies (10)Momentum (SA)'s replyOfficial
19 Jun 2025, 08:30Dear Karen
Thank you for your message.
I am sorry to hear about your experience.
Kindly provide me with the policy number and your identity number, on a private reply, in order for me to assist further.
Kind regards
Mvdm
Thank you for your message.
I am sorry to hear about your experience.
Kindly provide me with the policy number and your identity number, on a private reply, in order for me to assist further.
Kind regards
Mvdm
Momentum (SA)'s reply19 Jun 2025, 08:30
Official
Dear Karen
Thank you for your message.
I am sorry to hear about your experience.
Kindly provide me with the policy number and your identity number, on a private reply, in order for me to assist further.
Kind regards
Mvdm
Thank you for your message.
I am sorry to hear about your experience.
Kindly provide me with the policy number and your identity number, on a private reply, in order for me to assist further.
Kind regards
Mvdm
KM
Karen M's updateReviewer Update
03 Jul 2025, 01:18Momentum has failed to issue me with the iT3(b) it is required to do in terms of the vast tax it has retrospectively imposed because of the delays in sorting this claim out. Give me the required iT 3(b). I also lose 4 years of interest on the money which sat dormant while your office fumbles around.
GIVE ME AS YOU ARE REQUIRED IN LAW MY IT3 (b).
GIVE ME AS YOU ARE REQUIRED IN LAW MY IT3 (b).
KM
Karen M's update03 Jul 2025, 01:18
Reviewer Update
Momentum has failed to issue me with the iT3(b) it is required to do in terms of the vast tax it has retrospectively imposed because of the delays in sorting this claim out. Give me the required iT 3(b). I also lose 4 years of interest on the money which sat dormant while your office fumbles around.
GIVE ME AS YOU ARE REQUIRED IN LAW MY IT3 (b).
GIVE ME AS YOU ARE REQUIRED IN LAW MY IT3 (b).
Momentum (SA)'s replyOfficial
03 Jul 2025, 09:39Dear Karen
Thank you for your message.
I have escalated your complaint to the annuities team for urgent feedback and assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the annuities team for urgent feedback and assistance.
Kind regards
Mvdm
Momentum (SA)'s reply03 Jul 2025, 09:39
Official
Dear Karen
Thank you for your message.
I have escalated your complaint to the annuities team for urgent feedback and assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the annuities team for urgent feedback and assistance.
Kind regards
Mvdm
KM
Karen M's updateReviewer Update
04 Jul 2025, 09:14The money your office said it paid last week is not reflecting in my bank account because your office has not used the updated physical address details which I have sent through at least 6 times. Surely you know for anti money laundering the physical address needs to reflect the EXACT account holder and address for international transfers???? MOMENTUM CANT GET ANYTHING RIGHT
KM
Karen M's update04 Jul 2025, 09:14
Reviewer Update
The money your office said it paid last week is not reflecting in my bank account because your office has not used the updated physical address details which I have sent through at least 6 times. Surely you know for anti money laundering the physical address needs to reflect the EXACT account holder and address for international transfers???? MOMENTUM CANT GET ANYTHING RIGHT
KM
Karen M's updateReviewer Update
05 Jul 2025, 04:59That's ******* Australian banks do not process transactions like I said before for ANTI MONEY LAUNDERING if the account holder does not tie in with the current street address of the account holder. Momentum has used my old street address on its payment advice notification NOT the updated one I sent through more than 6 times over. You have failed to properly read nor do you understand my previous note!!
KM
Karen M's update05 Jul 2025, 04:59
Reviewer Update
That's ******* Australian banks do not process transactions like I said before for ANTI MONEY LAUNDERING if the account holder does not tie in with the current street address of the account holder. Momentum has used my old street address on its payment advice notification NOT the updated one I sent through more than 6 times over. You have failed to properly read nor do you understand my previous note!!
KM
Karen M's updateReviewer Update
05 Jul 2025, 05:14Just make a phone call to any Australian bank to fact check me!!!
KM
Karen M's update05 Jul 2025, 05:14
Reviewer Update
Just make a phone call to any Australian bank to fact check me!!!
KM
Karen M's updateReviewer Update
05 Jul 2025, 08:55I strongly suggest you take a look at the payment advice notification sent to me by Momentum and see what address they have used because it is not the one linked to my bank account. EVEN THE AIT FROM SARS HAS THE CORRECT ADDRESS. Then please read international treaties on anti money laundering and international transfer of fund requirements and fact check the information required by Australian banks. HOW CAN A FINANCIAL INSTITUTION BE ******** OF THE LAW??
BUT YES IN ANOTHER 10 BUSINESS DAYS WHEN THE MONEY IS REFLECTING BACK IN MOMENTUM'S BANK ACCOUNT I WILL POST MY REVIEW AGAIN. LETS SEE SHALL WE. BANK TRANSFERS IF DONE PROPERLY DONT TAKE 10 DAYS ALLAN GRAY GETS IT RIGHT ALL THE TIME EVERYONE!!!!!!
BUT YES IN ANOTHER 10 BUSINESS DAYS WHEN THE MONEY IS REFLECTING BACK IN MOMENTUM'S BANK ACCOUNT I WILL POST MY REVIEW AGAIN. LETS SEE SHALL WE. BANK TRANSFERS IF DONE PROPERLY DONT TAKE 10 DAYS ALLAN GRAY GETS IT RIGHT ALL THE TIME EVERYONE!!!!!!
KM
Karen M's update05 Jul 2025, 08:55
Reviewer Update
I strongly suggest you take a look at the payment advice notification sent to me by Momentum and see what address they have used because it is not the one linked to my bank account. EVEN THE AIT FROM SARS HAS THE CORRECT ADDRESS. Then please read international treaties on anti money laundering and international transfer of fund requirements and fact check the information required by Australian banks. HOW CAN A FINANCIAL INSTITUTION BE ******** OF THE LAW??
BUT YES IN ANOTHER 10 BUSINESS DAYS WHEN THE MONEY IS REFLECTING BACK IN MOMENTUM'S BANK ACCOUNT I WILL POST MY REVIEW AGAIN. LETS SEE SHALL WE. BANK TRANSFERS IF DONE PROPERLY DONT TAKE 10 DAYS ALLAN GRAY GETS IT RIGHT ALL THE TIME EVERYONE!!!!!!
BUT YES IN ANOTHER 10 BUSINESS DAYS WHEN THE MONEY IS REFLECTING BACK IN MOMENTUM'S BANK ACCOUNT I WILL POST MY REVIEW AGAIN. LETS SEE SHALL WE. BANK TRANSFERS IF DONE PROPERLY DONT TAKE 10 DAYS ALLAN GRAY GETS IT RIGHT ALL THE TIME EVERYONE!!!!!!
Momentum (SA)'s replyOfficial
07 Jul 2025, 08:39Dear Karen
Thank you for the feedback, we will refer it to the management team.
Thank you for the feedback, we will refer it to the management team.
Momentum (SA)'s reply07 Jul 2025, 08:39
Official
Dear Karen
Thank you for the feedback, we will refer it to the management team.
Thank you for the feedback, we will refer it to the management team.
KM
Karen M's updateReviewer Update
11 Jul 2025, 08:56Thank you for assisting the address issue has been sorted out.
KM
Karen M's update11 Jul 2025, 08:56
Reviewer Update
Thank you for assisting the address issue has been sorted out.
Momentum (SA)'s replyOfficial
11 Jul 2025, 11:18Dear Karen
Thank you for the confirmation.
Kind regards,
EdB
Thank you for the confirmation.
Kind regards,
EdB
Momentum (SA)'s reply11 Jul 2025, 11:18
Official
Dear Karen
Thank you for the confirmation.
Kind regards,
EdB
Thank you for the confirmation.
Kind regards,
EdB
