3 month old claim

Momentum SA I made a claim in 09 January 2026, to which I was told that the pay out was delayed as the last payment date on the system and the one the company I worked for put on my withdrawal claim did not match. On the 23rd of February I was told that there was a response email from the company I worked for that confirmed the last payment date. I’ve made multiple calls and even requested call backs. I was told that they needed to inform the person who was handling my claim ( Lesedi) it’s almost a month to which I have been following up with no response . So I wanted to know does it take 3 months for a claim to be processed? Why isn’t my claim being processed? How much longer should I wait for further communication from the company about my claim? Is this Momentum a company or a ****? This is my money yet I’m begging for it to be paid back to me?