nM
nompumelelo M
1 reviews | Active since Dec 2015
29 Oct 2024, 09:43
2pot withdrawal from my traditional policy
It's been a month I app**** for 2pot withdrawal and each time I called Momentum they are giving me excuses not to pay me. I am very disappointed and worried if they give me problems while I'm still alive, what will happen to my beneficiary
Helpful (0)
Replies (9)0
Replies (9)
Momentum (SA)'s replyOfficial
29 Oct 2024, 09:55Nompumelelo
You have not provided the outstanding requirements and therefore payment cannot be processed as yet.
I have sent you an e-mail where the requirements are again explained to you.
Kind regards
EdB
You have not provided the outstanding requirements and therefore payment cannot be processed as yet.
I have sent you an e-mail where the requirements are again explained to you.
Kind regards
EdB
Momentum (SA)'s reply29 Oct 2024, 09:55
Official
Nompumelelo
You have not provided the outstanding requirements and therefore payment cannot be processed as yet.
I have sent you an e-mail where the requirements are again explained to you.
Kind regards
EdB
You have not provided the outstanding requirements and therefore payment cannot be processed as yet.
I have sent you an e-mail where the requirements are again explained to you.
Kind regards
EdB
nM
nompumelelo M's updateReviewer Update
29 Oct 2024, 10:27Documents were sent again today and no email received from you
nM
nompumelelo M's update29 Oct 2024, 10:27
Reviewer Update
Documents were sent again today and no email received from you
Momentum (SA)'s replyOfficial
29 Oct 2024, 10:29Nompumelelo
I have just sent you the e-mail message.
Regards
EdB
I have just sent you the e-mail message.
Regards
EdB
Momentum (SA)'s reply29 Oct 2024, 10:29
Official
Nompumelelo
I have just sent you the e-mail message.
Regards
EdB
I have just sent you the e-mail message.
Regards
EdB
nM
nompumelelo M's updateReviewer Update
09 Nov 2024, 00:28My 2pot withdrawal still not paid up as and forms were submitted on 14 October. What is happening?
nM
nompumelelo M's update09 Nov 2024, 00:28
Reviewer Update
My 2pot withdrawal still not paid up as and forms were submitted on 14 October. What is happening?
Momentum (SA)'s replyOfficial
11 Nov 2024, 12:00Nompumelelo
The relevant business area is aware of the matter, and we are sincerely sorry for the inconvenience caused.
I have escalated the matter on your behalf, to ensure a positive outcome.
Kind regards
EdB
The relevant business area is aware of the matter, and we are sincerely sorry for the inconvenience caused.
I have escalated the matter on your behalf, to ensure a positive outcome.
Kind regards
EdB
Momentum (SA)'s reply11 Nov 2024, 12:00
Official
Nompumelelo
The relevant business area is aware of the matter, and we are sincerely sorry for the inconvenience caused.
I have escalated the matter on your behalf, to ensure a positive outcome.
Kind regards
EdB
The relevant business area is aware of the matter, and we are sincerely sorry for the inconvenience caused.
I have escalated the matter on your behalf, to ensure a positive outcome.
Kind regards
EdB
nM
nompumelelo M's updateReviewer Update
18 Nov 2024, 14:09How long does it take for withdrawal to be finalized as I keep on getting empty promise each day
nM
nompumelelo M's update18 Nov 2024, 14:09
Reviewer Update
How long does it take for withdrawal to be finalized as I keep on getting empty promise each day
Momentum (SA)'s replyOfficial
18 Nov 2024, 14:21 Dear Nompumelelo ,
The 2-pot transaction is with our Actuarial department to do the necessary calculations so that the call center can send you a withdrawal quote. We have escalated the matter and asked that the transaction be given priority.
The 2-pot transaction is with our Actuarial department to do the necessary calculations so that the call center can send you a withdrawal quote. We have escalated the matter and asked that the transaction be given priority.
Momentum (SA)'s reply18 Nov 2024, 14:21
Official
Dear Nompumelelo ,
The 2-pot transaction is with our Actuarial department to do the necessary calculations so that the call center can send you a withdrawal quote. We have escalated the matter and asked that the transaction be given priority.
The 2-pot transaction is with our Actuarial department to do the necessary calculations so that the call center can send you a withdrawal quote. We have escalated the matter and asked that the transaction be given priority.
nM
nompumelelo M's updateReviewer Update
18 Nov 2024, 14:25Quotation was signed long time ago it's more than months
nM
nompumelelo M's update18 Nov 2024, 14:25
Reviewer Update
Quotation was signed long time ago it's more than months
Momentum (SA)'s replyOfficial
18 Nov 2024, 14:38Dear Nompumelelo,
Please accept my apology for the incorrect information. The transaction is with our Actuarial department to execute the next leg of the transaction. As mentioned, I have escalated with the agent to prioritize.
Please accept my apology for the incorrect information. The transaction is with our Actuarial department to execute the next leg of the transaction. As mentioned, I have escalated with the agent to prioritize.
Momentum (SA)'s reply18 Nov 2024, 14:38
Official
Dear Nompumelelo,
Please accept my apology for the incorrect information. The transaction is with our Actuarial department to execute the next leg of the transaction. As mentioned, I have escalated with the agent to prioritize.
Please accept my apology for the incorrect information. The transaction is with our Actuarial department to execute the next leg of the transaction. As mentioned, I have escalated with the agent to prioritize.