2pot withdrawal

🚨 PUBLIC COMPLAINT AGAINST Momentum Metropolitan 🚨

Your systems are failing your clients — and your response is even worse.

For days now, my tax directive requests have continuously failed due to YOUR internal system errors, yet nothing meaningful is being done to resolve it. Your own staff confirmed that all tax directive applications returned errors and that you are “investigating” with SARS — but there is no urgency, no accountability, and no solution in sight.

Instead, the response from your team? 👉 “Report us.”

Let’s be clear: - You are now OUTSIDE of your legally expected 7-day turnaround time - Your own communication confirms ongoing system failures with no resolution - There is zero ownership, only deflection and blame-shifting - Clients are told to escalate instead of being assisted

This is not service delivery — this is systemic failure.

And now let’s address the financial impact: 💰 I demand a full refund of the R250 service fee, as the service was not delivered in line with legislation or your own service standards. 💰 I further demand all interest accrued on my disinvested funds while sitting in your account — because delays caused by your failures should not benefit you financially at the expense of your client.

After YEARS of repeated issues, shifting excuses (surname, initials, bank, and now “system errors”), it is clear: 👉 Your internal processes are broken 👉 Your systems are unreliable 👉 Your clients are paying the price

Naomi and Tanja’s approach — telling clients to escalate instead of resolving the issue — is unacceptable. This matter requires urgent management intervention and disciplinary action.

Resolve this immediately. Not “in progress.” Not “being investigated.” Resolved. Paid. Accounted for.

Failing which, this will be escalated: ✔️ Pension Funds Adjudicator ✔️ Relevant regulatory bodies ✔️ Public media platforms

Consumers deserve accountability — not excuses.

#MomentumFail #BadService #AccountabilityNow #ClientRights #FinancialServices