2pot nightmare

Ai im really fed up with the service i get from u guys everytime i phone i hear the same story that they recieved my claim and that i must wait atleast 4 weeks for payout and to top it all off its going to cost me more because i had to submit the claim via email as the whatsap crashed on the 2nd of september......i cant really understand that the consultants are so clueless and not really helpfull.the most strange thing is that fellow colleuges that app**** through email after i did already reveived their payout?? No no no this is really unacceptable to me. Then to crown everything its going to cost me more in fees as i made the application via email and not through whatsapp? How the hell can that be my fault?now i have to pay for your mistakes??