2Pot Claim withdrawal

I have experienced the worst service. I submitted a claim request for the balance that was available on my 2 pot since I left the fund.i received an automated mail providing their SLA . It has been 9 weeks since I submitted this claim . I did my 1 st follow up on the 27th day after submitting this claim since then I have been sent from pillar to post regarding my payout. Mind you it's not alot of money but it's my money. I have spoken to Nombuso, Tumelo and Kayleigh who have dropped the call on me when they realise they can't assist me. Someone by the name of Raymond is the one busy with my case and now tells me the system app**** for tax incorrectly and is not resolved yet which I guess is my problem also. The service I received has been appalling because when you do get through to someone you are put on hold and only to be told that Raymond is either on a call or he's still waiting for IT to rectify the issue. Again whose problem is it mine I guess. I want my money no matter how small it is I want my money. I do not know why they provide an SLA agreement if they themselves cannot fulfill it. I'm am very dissassfied and I think it's best to escalate to the Ombudsman.