2nd follow up complaint horrible momentum

2nd follow up complaint.

I complained on the 12th Feb on hellopeter and got a call from Stephen Waterston on 15th Feb, but unfortunately zero payment 2weeks later just stories.

I don't know if they see my pension as pocket change to them ......last week Stephen said I'll have my payout in my account 4-5working days time ....well today is day 5 and nothing. I asked him again for a date well new story is .... They struggling to submit a tax directive to SARS .....meaning I must sit and wait for longer than the 2months IV been patiently waiting for.

I'm beyond angry and frustrated....

I hope the Ombudsman can assist me with this I'm very disappointed at the pension fund given by my previous employer FNB I'll be escalating this to HR director at FNB as well because clearly they are not aware of what employees experience upon exiting the fund even our union Sasbo is not aware of our struggle.

I'm done understanding your weekly stories!