2nd Complaint regarding poor service

The below message is what we sent to momentum. I have sent a previous complaint regarding my death claim and to date I have not received any update from momentum. As a client I am disgusted with your service. No updates from momentum whatsoever. I am in the dark about my claim. Kindly provide the update urgently. Your automated email response is one big lie. Non of the below is what I've experienced from Momentum. We are deliberate in our ongoing efforts to improve the Myriad claims experience to our clients. We make a concerted effort to assess claims thoroughly and accurately. Quality is our primary objective, and we support that with speedy execution, clear and timeous communication and feedback as specified in turnaround times and communication with clients. At present we require 10 working days to provide you with feedback on your claim/enquiry from the date we received the last claim requirements. Good day

Jurnevee, kindly refer to the below and the telephonic follow ups done on this case.

We need a status update from the Assessor, Deidre. As mentioned before (during my many telephone calls), we like to know if she was able to make successful contact with the investigation officer on the case.

I have been calling in so many times and the only feedback I get is that the case is in assessment and no one can say if the assessor was able to make contact as yet.

The call center agents keep on saying they will send a message to the assessor.

Can we please have a status update on the matter?

Many thanks