pM
palesa M

1 reviews | Active since Jan 2012

31 Oct 2025, 10:21

2 pots savings

This company is something else I made a claim in May 2025 I was advised it's on hold for it to be transferred to NMG it would take 2 or 3 months little did I know it's October claimed again I was promised to be called back within 24hrs it's over 2 weeks called on Wednesday 29 spoke to Katlego he too my ID number confirmed my details cuts the call called again I held for over 45mins with no assistance.Why are you misleading when I make a claim on WhatsApp and it was approved last year and my are not growing yet I pay over R2k a month what nonsense is this FirstRand will be hearing from me and you this nonsense of transferring my pension fund can't take over 6 months no communication I am the 1 the calls gets dropped international so ok play hard game you will see. The service is ******* to the pits.You should just be honest unlike acting as theives actually you are one ,that is my money I want to use my son is going to highschool and you are making sure I can't access my fund njani let me in court so this can be resolved in a hard way remember that is my MONEY I worked for it.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply31 Oct 2025, 10:29
Official
Dear Palesa,

Thank you for bringing your concerns to our attention. We are truly sorry for the service experience you had. 

We will escalate the matter to the Fund manager for further assistance.

Kind regards
NH