2 pot withdrawal declined

I have been trying to place a two pot withdrawal since last week and i am not happy with how all of a sudden there is glitches and reasons not to place a withdrawal. Firstly, i wasn't even able to view my portfolio and a tech query was logged and resolved. After that i tried again to place a withdrawal on the website and an error saying my personal details are missing so i cannot place a withdrawal. I queried this and it was resolved that there is no personal details missing and this was escalated again to help desk. Today a lady by the name Chamese Gani responds to my query and says that they need a south African ID because i have a foreign passport on record? How is this reason even valid? when i created this portfolio why did they accept a foreign passport in the first place? this is the highest level of ************** and i will not rest till justice is served by the ombuds!!