DA
Donaven A
1 reviews | Active since Jul 2021
09 Sept 2024, 08:40
2 pot claims
momentum retirement administration. the whats app send a message function and no on calls u back. the call centres you wait on hold forever the emails theres no reply.
so how do we get old of you guys when yourl are managing our monies.
my 2 pot savings shows its there. but on the member portal when i try to claim it shows i am not currently allowed to withdraw.
how are we suppose to get hold of someone to rectify this and give a reason why. you guys should have antisipated the high call volumes and made provisions
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
09 Sept 2024, 09:54Dear Donaven
Thank you for your message. I have referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message. I have referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Momentum (SA)'s reply09 Sept 2024, 09:54
Official
Dear Donaven
Thank you for your message. I have referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message. I have referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
DA
Donaven A's updateReviewer Update
09 Sept 2024, 09:58There's not one platform working to contact you guys. How's is that possible. The only place you guys are responding on os hello Peter. It's appalling. We need better service.
DA
Donaven A's update09 Sept 2024, 09:58
Reviewer Update
There's not one platform working to contact you guys. How's is that possible. The only place you guys are responding on os hello Peter. It's appalling. We need better service.
Momentum (SA)'s replyOfficial
09 Sept 2024, 10:23Dear Donaven
Thank you for your message.
As you mentioned, we are experiencing extremely high volumes at the moment. I am sorry that you are experiencing a delay.
Your complaint has however been escalated to the fund managers team for assistance.
Kind regards
mvdm
Thank you for your message.
As you mentioned, we are experiencing extremely high volumes at the moment. I am sorry that you are experiencing a delay.
Your complaint has however been escalated to the fund managers team for assistance.
Kind regards
mvdm
Momentum (SA)'s reply09 Sept 2024, 10:23
Official
Dear Donaven
Thank you for your message.
As you mentioned, we are experiencing extremely high volumes at the moment. I am sorry that you are experiencing a delay.
Your complaint has however been escalated to the fund managers team for assistance.
Kind regards
mvdm
Thank you for your message.
As you mentioned, we are experiencing extremely high volumes at the moment. I am sorry that you are experiencing a delay.
Your complaint has however been escalated to the fund managers team for assistance.
Kind regards
mvdm
DA
Donaven A's updateReviewer Update
09 Sept 2024, 18:22Update post.
Shauntel Abrahams from Momentum MRA contacted me this afternoon. She resolved my issue swiftly and was so friendly. Thank you so much mam.
Shauntel Abrahams from Momentum MRA contacted me this afternoon. She resolved my issue swiftly and was so friendly. Thank you so much mam.
DA
Donaven A's update09 Sept 2024, 18:22
Reviewer Update
Update post.
Shauntel Abrahams from Momentum MRA contacted me this afternoon. She resolved my issue swiftly and was so friendly. Thank you so much mam.
Shauntel Abrahams from Momentum MRA contacted me this afternoon. She resolved my issue swiftly and was so friendly. Thank you so much mam.
Momentum (SA)'s replyOfficial
10 Sept 2024, 08:21Dear Donaven
Thank you for your valuable feedback. We do appreciate it.
Kind regards
Mvdm
Thank you for your valuable feedback. We do appreciate it.
Kind regards
Mvdm
Momentum (SA)'s reply10 Sept 2024, 08:21
Official
Dear Donaven
Thank you for your valuable feedback. We do appreciate it.
Kind regards
Mvdm
Thank you for your valuable feedback. We do appreciate it.
Kind regards
Mvdm