2 Pot Claim - disappointed and frustrated customer.

Extremely frustrated with the 2 pot claim, no one replies to emails, I can be on the line waiting to speak to someone for the longest of time, no update whatsoever, I submitted my documents only received an email stating the claim number, it took forever again for my claim to be processed. Service and updates need to get better as the lack of communication is frustrating. I called to follow up again today and was told the system is off line after holding for so long for my call to be answered.