2 Months of non payment without reason

I have been waiting on my pension payment for 2 months now. The first reason for the delay was that there was a problem with your system for all payments that were submitted for tax directives. Secondly, my payment is sitting with the administrator who is not actioning the payment. As of recently, yesterday, suddenly an SMS that my claim had been rejected, with no reason. This morning alone I have been bounced around 4 call center agents and spent 90 minutes on a call till my airtime cut off. This is honestly unprofessional and depressing.