2 months in waiting

I would like to report a displeasure I have with the Momentum Investo team and their tax department. It's now being almost 2 months since Momentum Investo and their tax department have been sitting on a directive which I was meant to understand takes 30 minutes to sort out. As each day passes by the implications on my side keep getting more and more. Can you please sort out this issue please because I have exhausted all channels to phone calls and emails to have this issue resolved which now I am not sure if you will resolve it.