1 month later i am still waiting for the pay out ..

Good day

The service I received from momentum was so appalling I don’t know if its because I am black or what? Never in my life have I received such bad service. I had two Investo savings with Momentum that I had to cancel without a choice, due to my daughter falling ill and I needed to pay some medical bills. I started initiating the cancellation on the 3rd of September where I called in the call and spoke to a guy names Shaun who sent me forms. I SENT THE LETTER ON THE 5TH. From: Windvoel , Lindokuhle L Sent: 05 September 2018 02:26 PM To: ********** Subject: ********** 311 ********** ********** - ********** 1314 On the 7th I received a letter of acknowledgement and that my query would be resolved in 5 to 7 business days. From: ********** ********** Sent: 07 September 2018 10:51 AM To: Windvoel , Lindokuhle L ********** Subject: RE: ********** 311 ********** ********** - ********** 1314

Dear Lindokuhle Thank you for the e-mail received on the 7th of September 2018. We will surrender the policy as requested and transfer the funds to the clients account as requested.

Please contact us on weekdays from 07:00 to 19:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.

Web www.momentum.co.za ShareCall number ***Telephone number +2 ********** Fax number +2 ********** Email address **********

Kind regards

Antoinette Pieterse Momentum On the 18th I called them a lady by the name Tshegofatso apologized and advised that the file hasn’t been touced she apologized and escalated the matter. On the 19th I received an email that more docs were needed. I senrt the documents:

From: Windvoel , Lindokuhle L Sent: 21 September 2018 02:13 PM To: ********** Cc: ********** Subject: ********** 311 ********** ********** - ********** 1314 Importance: High

Good day

Please find the attached. My signature.

Please note that I am so disappointed in the service that I have been getting from from Momentum, after I have been recommending all my friends and family who cared to listen when I told them your endowment plans were top of the range. Logged this query form the 1st of September I gave you ample time from the 7th of September to the 18th which was the 7th day as per your email. Then on the 7th day when I called in your consultant Tsholofelo said that it had not been touched and it will be escalated 2 days later I am told of further requirements. I am so disappointed on so many levels I thought so highly of your company. I wanted to reopen this two policies again but because of this service I will not. Regards Unhappy customer. On the 25th I received an apology From: ********** ********** Sent: 25 September 2018 11:31 AM To: Windvoel , Lindokuhle L ********** Cc: ********** Subject: 01 ********** 14-LA WINDVOEL

Dear Lindokuhle

Thank you for the e-mail of 21 September 2018.

We acknowledge receipt of the specimen signatures ad we are attending to the surrender request. We have began trading units and payment will be made once this process has been completed.

Please accept our sincere apologies for the delay in processing the request, this is truly not the level of service we strive to offer our clients.

For your financial wellness.

Please contact us on weekdays from 07:00 to 19:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.

Web www.momentum.co.za ShareCall number ***Telephone number +2 ********** Fax number +2 ********** Email address **********

Kind regards

Kagiso Matlala Momentum Ton the 28th of of September I received payment for only one policy, but I was cancelling 2 all along. I am still waiting for the 2nd payment, I spoke to Tshegofatso, on the 1st of October I received a surrender invoice, stipulating I will received the money in 2 days, I spoke to Kgomotso she assured me that the payment will be made. On the 4th of October, I spoke to Dineo she said my file was with their Quality Assurance, I said that was not good enough. I requested to speak to the person in charge she advised that it was Tsepang Sebolai, who had a meeting, that could not wait and I must call her back around 12 on her number ********** 414. I have been calling from yesterday no response. I am so disappointed in the service I have been getting from Momentum. I demand someone calls me, or else I am taking this further, on all social platform I am telling all my friends and family. A month later I am still waiting form my money. I want my money in my account asap.