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angelodeanalexander A
1 reviews | Active since Oct 2016
11 Oct 2024, 12:02
0 contact after 6 weeks of calls and emails
I have been waiting for close to 6 weeks for ANY feedback on my claim. I have sent emails and only getting automated responses. I would like to remove my investment because it's ridiculous that I paying this company money to hold my money then when I want to withdraw it I get 0 response.
It's pathetic service.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
11 Oct 2024, 12:10Dear Angelo,
Thank you for your post. I can't trace any investment for you under our Traditional, Investo or Wealth platform. Please can you confirm which division in Momentum this query relates to? Is this perhaps for Employee Benefits?
If this is not an Employee Benefits query, please can I request that you respond via the private reply function and provide the Momentum policy number.
Regards,
ND
Thank you for your post. I can't trace any investment for you under our Traditional, Investo or Wealth platform. Please can you confirm which division in Momentum this query relates to? Is this perhaps for Employee Benefits?
If this is not an Employee Benefits query, please can I request that you respond via the private reply function and provide the Momentum policy number.
Regards,
ND
Momentum (SA)'s reply11 Oct 2024, 12:10
Official
Dear Angelo,
Thank you for your post. I can't trace any investment for you under our Traditional, Investo or Wealth platform. Please can you confirm which division in Momentum this query relates to? Is this perhaps for Employee Benefits?
If this is not an Employee Benefits query, please can I request that you respond via the private reply function and provide the Momentum policy number.
Regards,
ND
Thank you for your post. I can't trace any investment for you under our Traditional, Investo or Wealth platform. Please can you confirm which division in Momentum this query relates to? Is this perhaps for Employee Benefits?
If this is not an Employee Benefits query, please can I request that you respond via the private reply function and provide the Momentum policy number.
Regards,
ND
Momentum (SA)'s replyOfficial
11 Oct 2024, 12:36Hi Angelo,
Thank you for the feedback. I have forwarded your message on to the Employee Benefits team. Unfortunately I do not work in that department and do not have access to their systems. I have asked that a manager contact you.
Regards,
ND
Thank you for the feedback. I have forwarded your message on to the Employee Benefits team. Unfortunately I do not work in that department and do not have access to their systems. I have asked that a manager contact you.
Regards,
ND
Momentum (SA)'s reply11 Oct 2024, 12:36
Official
Hi Angelo,
Thank you for the feedback. I have forwarded your message on to the Employee Benefits team. Unfortunately I do not work in that department and do not have access to their systems. I have asked that a manager contact you.
Regards,
ND
Thank you for the feedback. I have forwarded your message on to the Employee Benefits team. Unfortunately I do not work in that department and do not have access to their systems. I have asked that a manager contact you.
Regards,
ND
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angelodeanalexander A's updateReviewer Update
14 Oct 2024, 09:50" I have asked that a manager contact you. " - Useless.
Still I wait with no one contacting me, I keep getting email response saying "slight delay"
Its been SIX WEEKS, the only contact made to me is automated reponses to my continuous requests for feedback. Is anyone even working there? How can you call yourself a financial planning company. I will absolutely never ever trust Momentum again
Pathetic
Still I wait with no one contacting me, I keep getting email response saying "slight delay"
Its been SIX WEEKS, the only contact made to me is automated reponses to my continuous requests for feedback. Is anyone even working there? How can you call yourself a financial planning company. I will absolutely never ever trust Momentum again
Pathetic
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angelodeanalexander A's update14 Oct 2024, 09:50
Reviewer Update
" I have asked that a manager contact you. " - Useless.
Still I wait with no one contacting me, I keep getting email response saying "slight delay"
Its been SIX WEEKS, the only contact made to me is automated reponses to my continuous requests for feedback. Is anyone even working there? How can you call yourself a financial planning company. I will absolutely never ever trust Momentum again
Pathetic
Still I wait with no one contacting me, I keep getting email response saying "slight delay"
Its been SIX WEEKS, the only contact made to me is automated reponses to my continuous requests for feedback. Is anyone even working there? How can you call yourself a financial planning company. I will absolutely never ever trust Momentum again
Pathetic
Momentum (SA)'s replyOfficial
14 Oct 2024, 10:11Dear Angelo,
I have forwarded your message on to the Employee Benefits department.
Regards,
ND
I have forwarded your message on to the Employee Benefits department.
Regards,
ND
Momentum (SA)'s reply14 Oct 2024, 10:11
Official
Dear Angelo,
I have forwarded your message on to the Employee Benefits department.
Regards,
ND
I have forwarded your message on to the Employee Benefits department.
Regards,
ND