JS
Jacqueline S
1 reviews | Active since Nov 2016
26 Jun 2023, 09:11
Your customers service is extremely poor..Work on your SOP
Momentum Double deducted my premiums for the month of April, I spoke to Kyle pienaar in April and he advised my bank charges will be refunded by them as the error occurred from their side.However after sending proof of my bank charges Kyle has not contacted me since , I have spoken to two other consultants and they advised a manager will call back and nothing yet.Extreme bad client service
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Momentum Insure's replyOfficial
26 Jun 2023, 09:35Good morning Jacqueline.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Brenda
Momentum Insure's reply26 Jun 2023, 09:35
Official
Good morning Jacqueline.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Brenda