Worst welcome to new insurer

The worst service ever. Moved from outsurance and within a month of taking up this insurance, sadly Needed roadside assistance after my sister had a tyre burst on route to a place out of town. The contracted service provider not only came out late with an attitude to boot, but also did significant damage to the car upon towing it to the Tyre shop. Submitted a complaint, 2.5 months ago and have been shunted from pillar to post with said contractor claiming they were not responsible for any damage and only after a series of investigations, claimed liability and now requiring that my sister drive out of town so they can fix the damage they caused, a further inconvenience to what has been a tedious process