Worst short term insurer EVER - Please close down

I wish I had checked HelloPeter before moving over to AFI. It was one of the worst decisions I have ever made.

The service you receive from the sales agent is very good; they communicate well, keeps you up to date with everything, and normally comes out way cheaper than the other Insurance companies. But the reason they come out cheaper is because you receive a cheap service.

Once you claim, they turn into a totally different kettle of fish. My TV set broke on 3 December 2018, i was told I needed to get assessments and quotations done, that my claim could only be processed 7 DAYS after my premium for the month is paid. In this case I get paid on the 15th, so I have to sit an entire month without a TV, which I fully insured with household insurance.

I decided to cancel my policy on 20 December 2018, joined up with Budget Insurance from 15 January 2019, BUT STILL AFI decides to debit my account. I spoke to Kelly Smith on 20 December 2018 requesting my policy to be terminated, and she requested that I send an email with reasons for cancellation, which I did, but my the policy is still not cancelled, and today I received a message that I needed to pay my policy. I do not want to be black listed because of a company that seems to be purposely sabotaged.

Never have I ever received such bad service from any of the companies I have been with, and that includes Auto & General, Santam, Budget Insurance and Outsurance.