Worst service ever.....

Such inadequate andunprofessional service from a company. After the known KZN floods, the province was in major distraught and our house in Morningside Durban was also affected ,the retaining wall collapsed. We called on 26 February 2025 to report the damange. The assessor came 7

days later. They haven't been any feedback thereafter. We called their call center a numerous times and spoke to Daphney, Jose and Tresemme, and a other consultants but still no one was able to shed light on the matter. Today is the 12th of March and nothing. We such a high crime rate in the Province, we haven't fell safe as the house is totally exposed,we are always in fear day and night because we don't feel secured and safe. This is not the first time experiencing this service ,it happened 2 years ago with the other floods,but we waited for Momentum,living in fear and responded in their own time, apologized and begged us to stay with them of which we did but this has been a great mistake on our side to trust them with our lives and services since it's clear they don't have a heart for human or customer disasters. So disappointed and ashamed to be one their customers and definitely can see it is time to move somewhere else where customers are actually valued and treated according to the values they claim to up hold.