NM
Nonto M

1 reviews | Active since Mar 2017

30 Mar 2017, 15:08

Worst service ever

<p>I submitted the 3rd party claim on the 4rd of Dec 2016, to date, still unresolved. Have been dealing with Solomon Mokoena Pretoria offices, and his manager (Lauren) seems to be just the same. No feedback, I have to call almost everyday for feedback. No response on emails. I can't believe a claim can take 4 month unresolved. Every process takes twice the turn around time. All that is after I had pleaded to stick to time frames as I'm driving a road unworthy car because of the accident. </p>

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Replies (1)
Momentum Insure
Momentum Insure's reply30 Mar 2017, 15:10
Official

Hello Nonto,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE