Worst Service Ever

<p>I would like to take this opportunity to complain about Alexander Forbes Car Insurance, I was involved in a Car Accident on the 04th of June 2016 and the accident was reported in the nearest Police Station within 24hours. I was then called to submit the claim on the 6th of June and forms were submitted. On the 8th of June I was given a list of Panel Beaters to choose from then I got to choose Hugo's Panel shop PMB. On the 13th of June the Hugo’s Panel Shop was emailed to tow the Vehicle which was at Ixopo Towing. On the 22nd of July 2016 I emailed Alexander Forbes complaining about the courtesy car that was taken from me (hire on the 13th of June, off hire on the 18th of July) and I was not updated as to when will I have my vehicle back and still don’t have it back till to date. So basically I didn’t have my Vehicle for 2 Months with no update as in when will I get it. the Panel shop called me Wednesday (28th of September 2016 to pick up my vehicle as it was believed ready. when I did my own Inspection I was not happy with the car and they signed me a courtesy vehicle to drive while they fixing my findings, I was socked now they have a courtesy vehicle for me only because I spotted some defects on the vehicle while it was being released. Also my Insurer deposited some money in my account of which I thought it as a Reimbur*****t because they never called or updated me regarding alternative courtesy vehicle as my Vehicle was with Panel Beaters for more than 3 Months. Now they saying transfer was a mistake. The money has been used to repay alternative transport I used. They not advising as in how are they going to assist me on the inconvenience they cause towards me as I believe I’m a valuable client that’s if am still valuable as they don’t treat me like one of their Valuable clients.</p>