Worst service ever

<p>My Fiancé Ngoako Simon Leshabane ID no ********** 883087 put in an accident claim with his insurer Momentum he was allocated Raymond Govender as assessor and Kgaugelo Masinamela as the adviser. Raymond the assessor did come to meet with my fiancé to do the investigation which was a horrible meeting as Raymond was very rude towards my fiancé treating him as if he’s some sort of a ********. Raymond requested for a bank statement and consent to the cellphone provider which my fiancé has provided as per request. However there is still no feedback on the progress from either Raymond or Kgaugelo. We need to know the progress or outcome of the claim because it’s over 6 weeks now and no one has come back to us. This is a pathetic service he is receiving because had it been he missed a payment his phone was going to be full of messages and calls requesting for the payment. Can somebody please let us know what is going on with the claim or should we involve a lawyer then we will get an update on our claim. </p> <p> </p>