Worst service ever

Tuesday 26/03/24 contacted Cape Town office to report two wheels of our VW Citigolf had been ****** overnight but was advised I had to contact Johannesburg contact center. I did this just after 09.00 and gave full details and necessary photos. after a number of E-Mails to them at 14.24 was advised "waiting Management approval for towing", On 27/03/24 at 09.47 sent five more photos to Assessor in Johannesburg. Despite more E-Mails from me nothing happened that day. On 28/03/24 local repair shop in Cape town phoned as they had finally been contacted but had not been told car had two missing wheels. Anyway they sorted it all out and collected car which also now allowed us to use our other vehicle which had been blocked in garage by VW. I have complained but was notified by Claims Team Manager that the company was within its turnaround time, a claim I strongly disagree with as to me to take 3 DAYS move a car to a repair shop about 2kmaway is bad service. This company took over the business from Alexander Forbes who I had been with for over 30 years with excellent service.