Worst service at Momentum

Horrible, horrible experience at Momentum. Lodged a claim for my car which was hit at the back by a bus in Nov 2017. I paid excess and got the car fixed. But I want my excess back because it was not my fault.

A year later, I have received two text messages notifying me that the Momentum has appointed a tracer for my vehicle claim. Nothing much has been done with this case even though I had given Momentum all the details about the accident including the Bus Company and Driver's. The agent allocated for my claim is Hlengiwe Radebe who never responds to emails. I called leaving several messages, she eventually got back and said I must prove that it was not my fault. I have left the worst service Momentum and will see them in Court for the excess because by law, they owe it to me. Why do we have insurance if we are to do the investigation for them. I gave all the details, including the case number. I was alone in the vehicle when the accident happened. What more in their ***** policies should I be doing to get my money. Bottom line is, Momentum misleads people and does not come to the party when they have to fulfil the promise. Shame!