Worst service !

It's been 6 weeks since we reported our motor claim and to date absolutely no progress. We reported on 27 Oct. After numerous emails/phone calls requesting feedback from Momentum, we were advised that apparently we opted for a no-claim letter, but nobody has record of this. On 20 Nov we finally managed to get Momentum to arrange for an assessment. Assessment was done with in the week. It's again 3 weeks later and still absolutely no response/feedback from Momentum. Worst service ever! We will definitely be moving all our car, personal and home contents out of Momentum.