Worst service

My wife took her Ecosport for repairs to Fleet VIP Solutions through Momentum Insure. This was on the beginning of July 2024. The car was taking forever to be completed so she went and got her car back cos she had to use it for work purposes.

She got her car on 2024/07/11. When she got there she had to remind them to replace the left mirror. She had to wait while they were looking for the mirror to replace. It was finally replaced but they did not replace the door handle.

Every week she calls the company and they keep on say they will call her back but they don't actually phone back and she has to always phone. It is now 2024/08/13 and the door handle is still not replaced and again she phoned and was promised that she will be called back.

Is Momentum aware that one of the companies on their database is giving them a bad name. The car is not safe without a door handle and can be ****** anytime. If it should rain, rain will easily get into the car. Can Momentum as the company that trusted FLEET VIP Solutions with their business and reputation please intervene.