Worst Poor Service

Worst service ever, glad that I cancelled my policy after being a loyal premium paying customer for over 6yrs without defaulting. At the end loyalty doesn't earn a person the service she deserves. Registered a claim on the 17th of March and till today it has not yet being finalized despite several escalation to management and an internal complaint lodged on the 22nd of April with reference number COMP***. You are using third parties to handle the claims and don't take accountability of what happens with a claim.

You just dumped me with Digicall as if I'm contracted to them where else you were the one taking my premium. Your claims handlers seems to not know what they are supposed to do.

You appointment an assessor for 2nd assessment after I declined using your service provider as they are not offering the same vinyls I have in my bathroom, you had my quotes for almost 3 weeks after lodging a complaint you tell me you that you are sending them to the assessor.

Why did you appoint an assessor for the 2nd time if my quotes were not sent to them before assessment? What was the 2nd assessment instruction based on?

You guys have plenty of clients time to waste, hope I'll get proper feedback as with the internal complaint no one from your complaints department ever followed up with me to check if this was resolved, you called once when taking the complaint to claims but since then I haven't heard from you, this also makes me question your internal processes when coming to complaints.