Worst insurance company ever.

Good day the stress momentum has put our family is really depressing, my father a pensioner and never misses a debit order and makes sure that momentum gets their money on time was failed by the insurance company I regret is signing up with such an insurance company. My father got an accident and now momentum is telling my father to pay access while when the insurance was taken we wer told that a pensioner will not be paying any access. It has been full 3weeks waiting for feedback from them nothing, my father needs to go get his car fixed bt no momentum is still awaiting us on the payout, he can't even get medication because the car is broken and we still waiting for the payout for the car to b fixed. I wouldn't advice anyone to take insurance with such a poor service company.