DB
DeWet B
1 reviews | Active since Mar 2019
09 Feb 2021, 08:36
Worst insurance company
I had an accident on the 6th of January 2021. Its today the 9th of February 2021 and still fighting with consultant about my car. On the 8th of February 2021 they gave the go ahead to panelbeater to carry on with work but they can't tell me if I can get an extension on the hire car or not. That's after the consultant told me I will e-mail you in a few minutes. That's now 13hours ago and still nothing. I've spend so much money on phone calls with this company its unreal. This is now a case the Ombudsman should take further.
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Replies (4)0
Replies (4)
Momentum Insure's replyOfficial
09 Feb 2021, 09:04Good morning DeWet.
We are sorry to hear about the delay with the repairs of your vehicle. As per our discussion with you yesterday we are attending to your claim and are in communication with the service provider. We will contact you during the course of today with feedback.
Kind regards
Qhakazile
We are sorry to hear about the delay with the repairs of your vehicle. As per our discussion with you yesterday we are attending to your claim and are in communication with the service provider. We will contact you during the course of today with feedback.
Kind regards
Qhakazile
Momentum Insure's reply09 Feb 2021, 09:04
Official
Good morning DeWet.
We are sorry to hear about the delay with the repairs of your vehicle. As per our discussion with you yesterday we are attending to your claim and are in communication with the service provider. We will contact you during the course of today with feedback.
Kind regards
Qhakazile
We are sorry to hear about the delay with the repairs of your vehicle. As per our discussion with you yesterday we are attending to your claim and are in communication with the service provider. We will contact you during the course of today with feedback.
Kind regards
Qhakazile
DB
DeWet B's updateReviewer Update
09 Feb 2021, 09:12The discussion yesterday with Onwaba was that she will get back to me In a few minutes regarding the rental car. This was at about 3pm yesterday and it's now 9h11 the next morning and nothing yet. I need to return the car today at 12 and I still don't know what's happening.
DB
DeWet B's update09 Feb 2021, 09:12
Reviewer Update
The discussion yesterday with Onwaba was that she will get back to me In a few minutes regarding the rental car. This was at about 3pm yesterday and it's now 9h11 the next morning and nothing yet. I need to return the car today at 12 and I still don't know what's happening.
Momentum Insure's replyOfficial
09 Feb 2021, 09:17Good morning Dewet.
We will call you shortly.
kind regards
Qhakazile
We will call you shortly.
kind regards
Qhakazile
Momentum Insure's reply09 Feb 2021, 09:17
Official
Good morning Dewet.
We will call you shortly.
kind regards
Qhakazile
We will call you shortly.
kind regards
Qhakazile
DB
DeWet B's updateReviewer Update
09 Feb 2021, 10:51Great. Received a call. Not extending my car hire. This is now after the mechanical assessors you appointed couldn't go out immediately. Only a week after and then took another 5 days for the report. Now I get told its wear and tear and car hire won't get extended. But it took more than 10 days again for a company you guys appointed to get the result back to you. I will definitely take this to the Ombudsman.
DB
DeWet B's update09 Feb 2021, 10:51
Reviewer Update
Great. Received a call. Not extending my car hire. This is now after the mechanical assessors you appointed couldn't go out immediately. Only a week after and then took another 5 days for the report. Now I get told its wear and tear and car hire won't get extended. But it took more than 10 days again for a company you guys appointed to get the result back to you. I will definitely take this to the Ombudsman.