WORST INSURANCE COMPANY

One of the worst insurance companies in South Africa. I submitted a claim in June 2018 regarding a motor vehicle accident. A rather simple claim. The other party pulled out of a parking bay and collided with the left side of my car. After numerous calls and emails to various people at Alexander Forbes including management I was informed in January 2019 that my claim had been handed over to their attorneys for collection. I have followed up on numerous occasions both with emails and telephone calls. Staff and management just fail to reply to the emails. IF you are lucky to get call hold of someone in the legal department or any other department the excuse is that they need to follow up with the lawyers and will get back to you within 24 hours. You never hear from them again. I have lodged a formal complaint (via email) with Alexander Forbes on the 8th May 2019. They responded that the matter would be finalised within 5 days. Now 5 months later I have still not heard from them. I have even lodged a telephonic complaint with the Port Elizabeth office. Spoke to area managers secretary and told her what my problem was. Once again still waiting for feedback. What do I have to do to get attention and my excess back