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lM
lebogang M

1 reviews | Active since Nov 2018

27 Nov 2018, 14:17

worst experience in service delivery

I have the worst experience with this company momentum,I did a claim in September my car went for repairs to this panelbeater (Eljoney) to my suprise they did more damage to my car ,I took back my car but ever since I'm the one having to request feedback on the assessment report because how do they repair the car without me knowing exactly what they are repairing.Every week I have to be the to send email to request extension on rental car because no one evn Nomthandazo Matsi who is supposed to relief me of my stress is not contactable till I have to be the one to call the call centre,I feel I regret having to have chosen Momentum as a trusted insurer because clearly they dont have their clients best interest,yes they can ignore this but reading the newspaper seeing that they are losing clients after failing their client ,I dont think I can continue with such a company,I must say sick up to here with this issue of mine

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Replies (2)
Momentum Insure
Momentum Insure's reply27 Nov 2018, 14:45
Official
Thank you for bringing this matter to our attention. It seems we might have dropped the ball on our service to you.
Please give us an opportunity to investigate this matter and we will be in touch with feedback.
Kind Regards
Qhakazile
lM
lebogang M's update28 Nov 2018, 10:34
Reviewer Update
again momentum service is just going down the drain,this time around tell me what should i do because I have requested my rightful assessment report which i was advised it was ready but only to be told it will available after the vehicle is repaired.why is that because the first report I got before repairs were done but i think something is up here because I have requested from Nomthandazo to do so,my emails are ignored and being **** to about that.My so called vehicle is being repaired but I dont know what are they repairing nad when will they be done ,beacause it is now 3 whole weeks we're going into the 4th week,how can I as a client be treated like this if im up to date with my premiums and expect good level of service but receive such bad treatment and disrespect ,what does this mean or portray about you guys,in 10 minutes I expect someone to furnish me with this report give feedback exactly when when will my car be ready and an apology for being the one having to follow up meanwhile you guys claim you have hired professional to treat us clients well.