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Sikholiwe N
1 reviews | Active since Mar 2021
12 Dec 2023, 16:58
Worst Experience ever- Car not fixed since October!!
Worst experience ever, Logged in the claim beginning of October 2023, till today it my car has not been fixed. As an insurer they also do not even follow up to find out if the car was fixed or not. till today my car has not been fixed. I am dealing with all the back and forth and there has not been any assistance from them,
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Replies (2)
Momentum Insure's replyOfficial
13 Dec 2023, 09:14Good morning Sikholiwe.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Momentum Insure's reply13 Dec 2023, 09:14
Official
Good morning Sikholiwe.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Brenda
SN
Sikholiwe N's updateReviewer Update
19 Dec 2023, 11:09Hi
Despite being a loyal Momentum customer and consistently paying my premiums, my car repair issue remains unresolved. I've contacted your assessors directly as momentum consultants were not able to do this, but haven't received any progress updates. As a valued client, I expect Momentum to hold its service providers accountable. My repeated attempts to express my dissatisfaction haven't yielded any action. Can we finally determine what's needed to get my car fixed! I am no longer patient. I logged a claim in October!
Despite being a loyal Momentum customer and consistently paying my premiums, my car repair issue remains unresolved. I've contacted your assessors directly as momentum consultants were not able to do this, but haven't received any progress updates. As a valued client, I expect Momentum to hold its service providers accountable. My repeated attempts to express my dissatisfaction haven't yielded any action. Can we finally determine what's needed to get my car fixed! I am no longer patient. I logged a claim in October!
SN
Sikholiwe N's update19 Dec 2023, 11:09
Reviewer Update
Hi
Despite being a loyal Momentum customer and consistently paying my premiums, my car repair issue remains unresolved. I've contacted your assessors directly as momentum consultants were not able to do this, but haven't received any progress updates. As a valued client, I expect Momentum to hold its service providers accountable. My repeated attempts to express my dissatisfaction haven't yielded any action. Can we finally determine what's needed to get my car fixed! I am no longer patient. I logged a claim in October!
Despite being a loyal Momentum customer and consistently paying my premiums, my car repair issue remains unresolved. I've contacted your assessors directly as momentum consultants were not able to do this, but haven't received any progress updates. As a valued client, I expect Momentum to hold its service providers accountable. My repeated attempts to express my dissatisfaction haven't yielded any action. Can we finally determine what's needed to get my car fixed! I am no longer patient. I logged a claim in October!