tT
tmoreli T

1 reviews | Active since Mar 2009

15 Nov 2024, 09:55

WORST CUSTOMER SERVICE EVER

Momentum Claims department doesn't take customers seriously. Kedibone, Ntakadzeni and Gontse - they are all not helpful. 1 excuse after another every time I call them to find out how far they are with processing payment on a claim. I am tired of being the 1 having to call in every day to get them to do their work. Can someone who really takes clients seriously at Momentum call me. It's been almost 2 weeks of never ending excuses as to why the payment is not being processed.

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Replies (1)
Momentum Insure
Momentum Insure's reply15 Nov 2024, 09:58
Official
Good morning Thabang. 
Thank you for bringing this to our attention. We always aim to deliver the best service and unfortunately it seems we got it wrong with you. Please allow us an opportunity to look into the service received and we will contact you.
 Kind Regards
 Brenda