TZ
Tinus Z

1 reviews | Active since Jul 2016

31 Oct 2017, 13:34

Worst customer service and insurance company experience I have ever had

After registering my claim on a vehicle accident on the 16th of October 2017 the Advisor: AMOS MASHIGO, never bothered to give me any feedback. I had to phone and follow up every second day with empty promises being made that the claim is almost complete. After almost three weeks now with no car and ZERO service from momentum I am furious. In the last week when I tried to speak to Amos's manager I was told they that ALL are not available or in a meeting or on training (Danton, Jaco and Tukedi apparently) So, no managers are apparently available to manage at ALL...

This has been the worst insurance claim experience I have ever had and will NOT ADVISE ANYBODY TO USE MOMENTUM FOR SHORT TERM INSURANCE

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Replies (1)
Momentum Insure
Momentum Insure's reply31 Oct 2017, 14:34
Official

Thank you for bringing your concerns to our attention.

Please give us an opportunity to look into this to assist you as quickly as possible.

Kind Regards

Qhakazile

Customer Relations Team