Worst client service!

<p>A person reversed into me a year ago (May 2016). He was unfortunately uninsured. It took quite a while for the claim to be processed. I have a 30day hire car option on my policy but after about a week I received a sms late afternoon that the rental car needs to be returned immediately as my car was finisher. When I went to the panelbeaters they informed me that AFI rushed them and told them that my car needs to be returned to me. It was not repaired to my (or the owner's) satisfaction but I now had to bowwor a car as I was no longer entitled to a rental car.</p> <p> </p> <p>My monthly installment increased with just over R300 untill the claim was recovered from the third party upon which these excess amounts paid will then me refunded to me. During October 2016 I tried to follow up on the progress of the recovery but to no avail..even though I have sent through all of the details of the third party AFI has not yet contacted him to collect the money of the claim. I have been calling weekly since then and to date it has not yet been resolved.</p> <p> </p> <p>The legal advisor of AFI said that they have received written confirmation that the third party will settle by the end of February 2017. To date I have left numerous messages. I spoke to the third party and he informed me that he has requested the banking details from AFI to settle the amount but has not heard anything back.</p> <p> </p> <p>I triend contacting the legal advisor assigned to this claim but he is unavailable. I have tried different departments to try and get hold of a senior manager as I find this level of service uecceptable. I feel frustrated and would like to move my insurance as no-one ever returns my calls or replies on my emails but I want to get my refund of the 'penalty'on my installment first which in my opinion has been unfair seeing that the accident was not my fault and I have suffered a loss during the poor efforts to collect the claim amount.</p> <p> </p> <p>I will never ever refer anyone to AFI! </p>